The woman had a serious reaction to a cosmetic injection, which was ‘ignored’ by the beauty provider.
A woman from Auckland claims she was unable to walk for several days following a severe allergic reaction to cosmetic leg injections.
Becky Zhao, 25, received botulinum toxin injections – more often referred to as botox – for thinner legs, which left her with a fever and “severe” agony.
She stated she has since been neglected by the provider and is still unaware of what went wrong, with the beauty shop refusing to offer proof of its license to provide injections.
Botulinum toxin is a prescription medication that should only be prescribed by a physician.
While lesser doses are utilized for anti-wrinkle treatments, greater doses can be used to thin the body and reduce muscular mass.
Ms Zhao stated that she was injected at Su Beauty Lab on Thursday and was informed that the procedure was performed by a registered nurse and that the salon was supervised by a physician.
Ms Zhao said that the injection resulted in a fever and “tearing” leg pain. She was unable to walk for three days but was informed that her reactions were normal.
Ms Zhao sought medical attention when her problems continued. A GP form obtained by Stuff revealed the logging of an ACC misadventure during surgery/medical care.
The GP urged Ms Zhao to ascertain what was injected, and she did so by requesting the doctor at the beauty salon’s qualifications and the product code for the botulinum toxin they used, but they refused, she claimed.
“I’m curious as to what was put into me…what have you done to me?”
When she attempted to contact the clinic via the agent who scheduled her appointment, she was told that the doctor’s information was “private” and that she should have requested it prior to getting injected.
Ms Zhao was informed that this communication originated with the individual who injected her.
The agent informed Ms Zhao via Wechat that the reactions were normal. Additionally, messages indicated that Ms Zhao was initially told to take antibiotics but was then instructed to take panadol.
While Ms Zhao can now walk a week after the injection, she said she is still experiencing pain in her legs.
Su Beauty Lab’s Facebook page lists manicures and face therapy among its offerings, but makes no mention of cosmetic injections.
Su Beauty Lab Limited was not licensed by Auckland Council to provide manicure services, and the council will investigate the company.
However, the council’s representative stated that botox injections were not within the council’s competence.
In 2019, Auckland Council received 33 complaints about health and beauty providers operating without the required licenses, increasing to 23 in 2020.
Meanwhile, Ms Zhao expressed frustration with the lack of avenues for redress and indicated that she was considering legal action.
“I’ve been mentally and physically harmed, and there is no one who can assist me…
I’m not sure where to turn; do you expect me to simply feel upset and remain silent?”
Ms Zhao filed a complaint with the Health and Disability Commission (HDC), and the HDC acknowledged in a statement to Stuff that an assessment is underway.
It did state, however, that the complaint might be sent to the provider’s regulating authorities for further action.